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Author: BigSurCharles

Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

Big Sur Hosted Exchange Spam Quarantine Report Info Page

Welcome to the Big Sur Hosted Exchange Email Quarantine Info Page – Big Sur has partnered up with McAfee and Intel to provide you a powerful and robust email spam filtering solution. When it comes to your spam report you have 2 options. Option #1 (Preferred) is to wait for your email spam report that […]

Big Sur Hybrid Mini Vault – Demo and Details Page

This page contains information to show you what the Big Sur Hybrid Mini Vault is. The Vault is powered by Datto’s Alto Hardware. The Vault is is NOT a file level backup to cloud product. Its a Whole Server Disaster Recovery Backup to Cloud Product. The extremely compact Micro PC form factor means that it can live […]

Review – HP Stream Touch Screen Laptop Review

Hi All, Often I like to post an article about a piece of hardware, this is one of those cases. If you are looking for a high powered laptop – you may want to call Dana @ 813-269-9145 – this review is for a Tablet Type Laptop. Its good for Online Services like Twitter, Facebook, […]

Windows 10 Scam – Please Read

Hi All, With anything new the scammers are out like crazy 🙂 I am getting reports from people getting the below email to their home and personal emails. It contains a .ZIP file which says it will will upgrade you to Windows 10. its actually an embedded malware and it will encrypt all of your […]

Change your Total Control Personal Spam Settings

Hi Everyone, In the event you want to lower the spam threshold, or opt out, you can go to https://asp.reflexion.net/login?domain=bigsurtech.com and login. if you do not know your password, click the forgot password link. Type in your Email and your password, and then click Login. Now when you login, click on User and then properties. On the […]

AT&T Microcell – Provide AT&T Service where there is none

Hi Everyone, We had a customer in a certified LEED Green Building with AT&T Mobile Phone issues. One of the features of the building is some energy efficient special reflective film on all of the windows on the building. The downside of the film on the window is is cell reception can not pass through the windows. […]

Big Sur Total Control Email Spam Feature – Address-On-The Fly

The Big Sur Email Spam Filter Powered by Reflexion Total Control includes a unique feature called Address-on-the-Fly, or AOTF for short. The name is very descriptive: this capability enables users to employ an unlimited number of variants of their primary email address, in a specified format, simply by declaring the address “on the fly” when […]

Information about WattBox® IP+ Controllable Outlet

Big Sur May recommend you purchase a WattBox from us, They come in many sizes. Below is the info about the 3 Outlet, 2 Controlled Version. These allow us to auto-reboot your internet modem/router pro-actively potentially saving you onsite costs and frustration. To look at Spec’s, please visit  This Page. Typically we will recommend the 2 or […]