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Author: BigSurCharles

Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

Reboot Your Internet with a push of a button

Big Sur is now offering for $299.00 A device called the Big Sur iReboot. The cost covers Hardware and Install. With the Big Sur iReboot, you are able to push a button to reboot the Firewall and Router. Whats even better is with the iReboot, YOU can reboot your internet yourselves, safely and securely. Lets […]

Streaming and Bandwidth – A Quick Overview

Hi All, Often we are asked about Streaming and Network Bandwith. I thought I would compose a quick article with some data to help explain things. For those who stream video or audio from online sources, the available speed at which data can be sent into your network is critical. If your connection becomes over […]

How to determine your computer name?

Hi There, In the event that you need to call our HelpDesk at 866-520-6414, please 1st minimize your cloud/Remote Desktop (if you are on it), and look in your system tray to get your computer name. As of 3/1 the Big Sur Agent will be required on all desktops that are calling in for support, […]

What does the Big Sur HelpDesk Agreement Cover?

Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.  Supported Desktop Operating […]

Managed Device Patch Management

Patch Management Overview As apart of the Managed Agreement that you have with us, we provide a managed offering of Patch Management for both Microsoft Updates and 3rd Party Patches such as Java, Flash, Shockwave, Etc.  There are four categories of patches that can be deployed: Microsoft Security Patches: Microsoft Security patches are released by Microsoft […]

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to the scope of this document and must be refereed to […]