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Author: BigSurCharles

Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

Big Sur Spamsoap Quarantine Report

To login to your spambox aka Quarantine, visit http://spambox.bigsurtech.com – If you have never been to the site before click the link that says “Forgot your password or need to create a password?” This will take you to a page where you can put in your email address to get a new password sent to […]

Service Desk Ticket Flow

If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to service@bigsurtech.com will create a new service ticket. Missie will be your best option to check the status of a ticket. Once you […]

Big Sur Tip :: How to compact your outlook datafile

Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the quick 60 second video that we […]

Big Sur’s Online Helpdesk Website Overview

Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password. here is a video that […]

Big Sur Tech Tip :: How to use Pocket Cloud to gain access to your MyCloud Server

**Update 11/2014 Hi Everyone, PocketCloud has been discontinued. If you have it, you can still use it. At the bottom of this email it will show you how to use pocket cloud. Big Sur Recommends you now use the Microsoft Remote Desktop “APP” on your Mobile Device. Here are the 3 ways to connect. Windows Tablet: […]