Medical Success Story - Newsom Eye and Laser Centers

Newsom Eye and Laser Centers is a rapidly growing customer of Big Sur with multiple locations in several cities in Florida. They need support for all these locations without the expense and wait of a traveling support staff, while still knowing they can have someone on site when it is absolutely needed.

Big Sur's Netcare Outsourced IT Contract provides Newsom Eye and Laster Center with a fixed-cost solution for all their IT needs. By using Big Sur, Newsom Eye and Laser Center is provided with support for all levels of IT: help desk, server management and deployment, and network administration, all for one monthly fixed cost.

Big Sur's use of remote support means that Newsom staff can be assisted immediately when they have a problem, rather than having to wait for support to arrive on site. Big Sur can support users over the phone, via email or by taking control of a user's session to see exactly what is going on and perform the needed steps for the user. Wait time is reduced to an absolute minimum, and Newsom users are assured of the right skills for their problem every time.