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Medical Success Story - Newsom Eye and Laser Centers
Newsom Eye and Laser Centers is a rapidly growing customer
of Big Sur with multiple locations in several cities in Florida.
They need support for all these locations without the expense
and wait of a traveling support staff, while still knowing
they can have someone on site when it is absolutely needed.
Big Sur's Netcare Outsourced IT Contract provides Newsom
Eye and Laster Center with a fixed-cost solution for all
their IT needs. By using Big Sur, Newsom Eye and Laser
Center is provided with support for all levels of IT: help
desk, server management and deployment, and network administration,
all for one monthly fixed cost.
Big Sur's use of remote support means that Newsom staff
can be assisted immediately when they have a problem, rather
than having to wait for support to arrive on site. Big
Sur can support users over the phone, via email or by taking
control of a user's session to see exactly what is going
on and perform the needed steps for the user. Wait time is
reduced to an absolute minimum, and Newsom users are assured
of the right skills for their problem every time.
