Big Sur Tech Tip :: How to use Pocket Cloud to gain access to your MyCloud Server

**Update 11/2014

Hi Everyone, PocketCloud has been discontinued. If you have it, you can still use it. At the bottom of this email it will show you how to use pocket cloud.

Big Sur Recommends you now use the Microsoft Remote Desktop “APP” on your Mobile Device. Here are the 3 ways to connect.

Windows Tablet:
mstsc.exe AKA Remote Desktop – its built into every windows desktop -> http://support.bigsurtech.com/2014/11/how-to-connect-to-the-big-sur-cloud-windows/

MAC or iPad or iPhone:
https://itunes.apple.com/us/app/microsoft-remote-desktop/id714464092?mt=8

Android:
https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=en

 

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OLD INFO

Hi Everyone,

In the below video, we explain how to use “Pocket Cloud” to gain access to your terminal server or MyCloud Server. To use pocket cloud you will need to know…

  1. Your Server Address
  2. Your Server Port
  3. Your username and password
  4. Your Domain (if you have one)

 

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BigSurCharles
Director of Service and Cloud Operations at Big Sur Technologies, Inc.
Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

Charles’ daily focus is the operational duties mostly revolving around back end systems that our customers use. These systems include our HelpDesk, NOC Services, RMM Tools, Billing Systems, Backup Systems, Home Grown Cloud Farm, and various other customer facing cloud based products. In 2014 Charles was voted into the CompTIA Managed Services Executive Council. The goal of the Managed Services Community is to advance the managed IT services industry through the promotion of best practices, the development of tools and templates and the refining of educational tracks for MSPs.

Charles has also been invited to be a keynote speaker for many industry events. You can often find him at Managed Services Trade-shows participating on panels, or being involved in interactive sessions.

With a passion for customer support, you can count on Charles for caring about your infrastructure from the desktop to the cloud. Most people know Charles as the brains behind Big Sur’s latest technology solutions but what most people don’t know is that he moonlights as the Cub Master for his son’s Cub Scout Pack.