Big Sur’s Online Helpdesk Website Overview

Hi Everyone,

Did you know that you can check the status of tickets online? The address is you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password.

here is a video that shows you the system.

Big Sur’s Online Helpdesk Website Overview was last modified: by
Director of Service and Cloud Operations at Big Sur Technologies, Inc.
Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

For more information about Charles please visit his full Bio Page @