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Category: Uncategorized

Managed Device Patch Management

Patch Management Overview As apart of the Managed Agreement that you have with us, we provide a managed offering of Patch Management for both Microsoft Updates and 3rd Party Patches such as Java, Flash, Shockwave, Etc.  There are four categories of patches that can be deployed: Microsoft Security Patches: Microsoft Security patches are released by Microsoft […]

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to the scope of this document and must be refereed to […]

Big Sur Spamsoap Quarantine Report

To login to your spambox aka Quarantine, visit http://spambox.bigsurtech.com – If you have never been to the site before click the link that says “Forgot your password or need to create a password?” This will take you to a page where you can put in your email address to get a new password sent to […]

Service Desk Ticket Flow

If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to service@bigsurtech.com will create a new service ticket. Missie will be your best option to check the status of a ticket. Once you […]

Big Sur Tip :: How to compact your outlook datafile

Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the quick 60 second video that we […]

Big Sur’s Online Helpdesk Website Overview

Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password. here is a video that […]