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You can talk about catching the big one.
Or you can join us and paddle out to it.

We don’t just look for the best and the brightest.

The candidates we seek are truly passionate about IT and fearless in their pursuit of helping others. Does that sound like you? Then maybe it’s meant to be. In the event you don’t see a posting below that fits your area of expertise, we encourage you to check back with us.

IT jobs tampa

Open Positions

Still stuck on the beach?  Tired of missing the latest wave of technology?  Think you can’t hang with the BIG DOGS?  What if we could point you towards the latest swell of opportunity?  Time to carve up your new career at Big Sur!!

We are one of the fastest growing Managed Service Providers in Tampa Bay, experiencing radical growth in 2017. Our engineering team is growing as a result, and a new Help Desk Technician is needed to join our lineup. Top candidates will join us in the impact zone of taking on the toughest challenges, winning clients over while being trained and developed by a Big Kahuna. All newbies are welcome to apply, but you better come hungry to learn and brave enough to drop-in on the scariest of waves!  But it’s not all work and no play at Big Sur, so if you are an avid hiker, runner or gamer, you will fit in great, (We’ll accept paint-ballers, rally-car drivers, oh and of course – surfer dudes and chicks too).

You

  • are tired of corporate red tape
  • appreciate being heard, especially by your boss
  • wish you were intellectually challenged by the work in your day
  • like to unplug with family and friends any chance you get

Us:

  • we are content to satisfy the needs of clients who appreciate what we do
  • we have a team of specialists that is unique in our approach
  • enjoy hiring the best at what they do, but want “soul surfers” to carry the day
  • honor a team member’s desire to fight for their family and make their community stronger

 

The Position of Help Desk Technician includes the following duties:

The successful candidate’s responsibilities will include but are not limited to evaluating and prioritizing incoming telephone and email requests for assistance from our customers who are experiencing difficulties with hardware, software and other computer related problems while implementing products and services. With a customer-focus approach, the right candidate will ensure that the customers feel extremely satisfied. Big Sur expects the candidate to be a quick, eager learner able to obtain a working knowledge of our IT offerings and the processes required to enable them.

Requirements:

  • Have professional demeanor, excellent telephone listening and communication skills
  • Good problem solving skills; ability to visualize a problem and think abstractly to solve it
  • Must be proactive and demonstrate an excellent work ethic
  • Must be able to minimize downtime by rapidly diagnosing and resolving problems on a first call
  • Demonstrate an eye for detail
  • Ability to multitask effectively and exercise professionalism during stressful situations
  • Be able to track and document information regarding client calls
  • Ability to prioritize and work in a fast paced, dynamic environment and be adaptable to changing situations and environment
  • Develop, maintain and improve training materials and reference guides

Qualifications:

  • Self-motivated IT professional with 2-3 years in a Helpdesk environment with experience with remote hardware and software support
  • Proficient with Windows 2000/XP, MAC OSX and Microsoft Office Suite
  • Experience with the installation of web cameras, iPods, iPads and iPhones a plus
  • Microsoft Certification is a plus.
  • Excellent hardware and software troubleshooting skills
  • Experience with Network Maintenance, Network Design and Implementation.
  • Good oral and written communication skills
  • Exceptional analytic and problem solving skills
  • Ability to work independently with minimal supervision (interns will be provided direction and follow up)

All interested Soul Surfers please forward your resume to careers@bigsurtech.com for our review, along with your salary history.  This position is full-time and is open for immediate hire.  A generous benefits package and competitive pay with bonus structure is available for top candidates.  Time to catch the BIG ONE!

Big Sur Technologies, Inc. is an Equal Opportunity Employer and all employment relationships are At-Will. Because mutual benefit is essential to the relationship, either party can cancel the relationship for any reason, at any time. We believe based on your representations of your experience and business skill level that you will be a valuable addition to our team at Big Sur Technologies, Inc.