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I have been asked to reboot my Modem, whats that mean?

I have been asked to reboot my Modem, whats that mean?

Hi Everyone,

From time to time a tech may ask you to reboot your modem. The “modem” is the device that connects your local network, to the internet. its sometimes called a Cable Modem, Firewall, Gateway or Router.

Above is a really good example of a set. As you can see the Coaxal Cable goes into the “Modem” – This from time to time needs to be reset. To reset it. Find the power cord, and remove it from the back of the device. Wait 30 Seconds, and put it back in. At this time if you have any Switches, Hubs, Access points. or other network devices lets reboot them now too. If you are resetting the modem at home, and you pull the power cable out, and the lights do NOT go out, there may be a battery pack in the unit. Look for a hidden door, and remove the battery too, If the lights never go out, then the modem is never reset.

If you have Verizon FIOS it may look like this.


2014-11-12 09_33_32-1000x1000.jpg (563×1000) If you have BrightHouse, it may look like one of these. It really depends on when you got your service. The big things to know here is its the one with the Coax cable. for referece here is a list of all of the modems BrightHouse uses. It also goes over what the lights mean -> 

This is what a coax cable looks like. They can be Black, White or Blue.


Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles’ first managed services position was in 2001 on Farmingdale, Long Island, back then MSP’s were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles’ role includes developing new and streamlined processes for all of Big Sur’s offerings and leading Big Sur’s highly talented team of engineers.

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