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Technical Articles

Reboot Your Internet with a push of a button

Big Sur is now offering for $299.00 A device called the Big Sur iReboot. The cost covers Hardware and Install. With the Big Sur iReboot, you are able to push a button to reboot the Firewall and Router. Whats even better is with the iReboot, YOU can reboot your internet yourselves, safely and securely. Lets […]

Streaming and Bandwidth – A Quick Overview

Hi All, Often we are asked about Streaming and Network Bandwith. I thought I would compose a quick article with some data to help explain things. For those who stream video or audio from online sources, the available speed at which data can be sent into your network is critical. If your connection becomes over […]

How to determine your computer name?

Hi There, In the event that you need to call our HelpDesk at 866-520-6414, please 1st minimize your cloud/Remote Desktop (if you are on it), and look in your system tray to get your computer name. As of 3/1 the Big Sur Agent will be required on all desktops that are calling in for support, […]

What does the Big Sur HelpDesk Agreement Cover?

Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.  Supported Desktop Operating […]