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If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to firstname.lastname@example.org will create a new service ticket. Missie will be your best option to check the status of a ticket. Once you […]
Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the quick 60 second video that we […]
Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password. here is a video that […]
Hi Everyone, Recently we have seen an increase in issues at home in relation to Online Safety, so I thought it best for us to make a quick guide for you to follow. Accounts: Have two or more user accounts. Make sure you have a “Parents” and “Kids” account. Be sure that the “Kids” account is […]