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Technical Articles

Service Desk Ticket Flow

If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to service@bigsurtech.com will create a new service ticket. Missie will be your best option to check the status of a ticket. Once you […]

Big Sur Tip :: How to compact your outlook datafile

Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the quick 60 second video that we […]

Big Sur’s Online Helpdesk Website Overview

Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password. here is a video that […]