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Technical Articles

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to the scope of this document and must be refereed to […]

Big Sur Spamsoap Quarantine Report

To login to your spambox aka Quarantine, visit http://spambox.bigsurtech.com – If you have never been to the site before click the link that says “Forgot your password or need to create a password?” This will take you to a page where you can put in your email address to get a new password sent to […]

Service Desk Ticket Flow

If You’ve Already Submitted a Service Request… Please use the Big Sur Customer Portal to check on your Service Requests. Do not send another email to check on the status of your issue as each email sent to service@bigsurtech.com will create a new service ticket. Missie will be your best option to check the status of a ticket. Once you […]

Big Sur Tip :: How to compact your outlook datafile

Hi There, Overtime as your email comes in, your cache file grows and grows. Even if you delete mail – its still growing. From time to time its good to compact the cache database to remove white space (deleted items). To run a Compact, read below or watch the quick 60 second video that we […]