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Technical Articles

Big Sur’s Online Helpdesk Website Overview

Hi Everyone, Did you know that you can check the status of tickets online? The address is http://helpdesk.bigsurtech.com you will need to be setup, if you need an ID and a password, please call Jasmine @ 813-405-3029. Ask her to set you up with a ConnectWise HelpDesk ID and Password. here is a video that […]

Big Sur Tech Tip :: How to use Pocket Cloud to gain access to your MyCloud Server

**Update 11/2014 Hi Everyone, PocketCloud has been discontinued. If you have it, you can still use it. At the bottom of this email it will show you how to use pocket cloud. Big Sur Recommends you now use the Microsoft Remote Desktop “APP” on your Mobile Device. Here are the 3 ways to connect. Windows Tablet: […]