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Technical Articles

Tech Support Phone Scam – Please Read!

Technical Support Phone Scams are on the rise again.We actually got another one yesterday (to the office no less) and spent some time having fun with them. Once they realized what was going on, they hung up. This is a big issue here. If you are a customer of Big Sur. Please remember that only Big […]

Change your Total Control Personal Spam Settings

Hi Everyone, In the event you want to lower the spam threshold, or opt out, you can go to https://asp.reflexion.net/login?domain=bigsurtech.com and login. if you do not know your password, click the forgot password link. Type in your Email and your password, and then click Login. Now when you login, click on User and then properties. On the […]

AT&T Microcell – Provide AT&T Service where there is none

Hi Everyone, We had a customer in a certified LEED Green Building with AT&T Mobile Phone issues. One of the features of the building is some energy efficient special reflective film on all of the windows on the building. The downside of the film on the window is is cell reception can not pass through the windows. […]

Big Sur Total Control Email Spam Feature – Address-On-The Fly

The Big Sur Email Spam Filter Powered by Reflexion Total Control includes a unique feature called Address-on-the-Fly, or AOTF for short. The name is very descriptive: this capability enables users to employ an unlimited number of variants of their primary email address, in a specified format, simply by declaring the address “on the fly” when […]

Information about WattBox® IP+ Controllable Outlet

Big Sur May recommend you purchase a WattBox from us, They come in many sizes. Below is the info about the 3 Outlet, 2 Controlled Version. These allow us to auto-reboot your internet modem/router pro-actively potentially saving you onsite costs and frustration. To look at Spec’s, please visit  This Page. Typically we will recommend the 2 or […]