NetCare Managed IT Services

Big Sur Technologies combines help desk support, robust managed services with remote monitoring, and onsite emergency support into a single one stop managed IT support program customized to your unique business requirements. The result is an outsourced, reliable and affordable computing solution that reduces the headaches associated with managing the ongoing service and support of your IT environment at a fixed price.

Features

• Phone and remote user support
• Server and network monitoring and management
• Onsite support as required
• Software patches/updates as required
• End-to-end call ownership
• Online reporting
• All inclusive fixed price

Advantages

• Improved service levels
• Reduced costs with fixed price
• Single source for IT support
• Proactive and preventative support that reduces downtime
• Rapid problem resolution
• Increased user satisfaction
• Increased management insight
• Efficient growth/downsizing model

Big Sur Technologies' NetCare Managed IT Services is the most efficient and cost-effective way to keep your systems up and running 24x7. The result: increased employee productivity and customer satisfaction with just one number to call - all for one fixed price.