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Managed Device Patch Management

Managed Device Patch Management

Patch Management Overview

As apart of the Managed Agreement that you have with us, we provide a managed offering of Patch Management for both Microsoft Updates and 3rd Party Patches such as Java, Flash, Shockwave, Etc. 
There are four categories of patches that can be deployed:
  1. Microsoft Security Patches: Microsoft Security patches are released by Microsoft on the 2nd Tuesday of each month. Big Sur’s Patch Management Team tests Microsoft Security Patches for up to four weeks, vetting them for errors in the NOC’s test environment and researching patch behavior in related technical groups and forums. Patches that pass the testing process are marked as Whitelisted. Patches that do not pass the testing process are marked as Blacklisted.  After testing, patches are deployed to client sites based on the patch policies you set.
  2. Microsoft Non-Security Patches: Non-security patches are Critical Updates, Definition Updates, Drivers, Tools, Update Rollups, and other Microsoft updates.  These patches are not tested by Continuum, but can still be deployed by patch policy.
  3. Apple Patches: Apple patches are made available as needed by Apple and include updates for Apple applications and Mac OSX.
  4. Third-Party Patches: This option allows you to patch specific third-party applications, including Adobe Reader, Acrobat, Flash, AIR, Shockwave, Sun Java Runtime Environment, Java Development Kit, Apple QuickTime, iTunes. Mozilla Firefox, and Others. 

Missing desktop and server patches are identified by our monitoring agent during patch assessment. Patch assessments occur on the following days for Windows and Mac systems:

Windows desktops and servers:

  • Every Monday, Wednesday and Friday at 2:30 am

Macs:

  • Every Wednesday and Friday at 10:30 am

 

BigSurCharles
Charles Love has been working in the IT Support and Consulting field since 1997. Before IT, Charles was working on his FAA A&P Airline Mechanic Certification in Queens, New York. Charles' first managed services position was in 2001 on Farmingdale, Long Island, back then MSP's were called Solution Providers. Throughout his career he has provided valuable consulting to various types of customers and technologies throughout North America. Charles started out as the first Big Sur full-time hire of the now rapidly increasing technical support team. As Director of Service and Cloud Operations, Charles' role includes developing new and streamlined processes for all of Big Sur's offerings and leading Big Sur's highly talented team of engineers.