Greetings, In the event you need to connect to the cloud, please use these programs.
Windows Desktop:
mstsc.exe AKA Remote Desktop – its built into every windows desktop -> http://support.bigsurtech.com/2014/11/how-to-connect-to-the-big-sur-cloud-windows/
Windows Tablet:
mstsc.exe AKA Remote Desktop – its built into every windows desktop -> http://support.bigsurtech.com/2014/11/how-to-connect-to-the-big-sur-cloud-windows/
MAC Desktop, Laptop , iPad or iPhone:
You will need to have the “Remote Desktop Installed -> https://itunes.apple.com/us/app/microsoft-remote-desktop/id714464092?mt=8 Once its installed follow this -> https://bigsurtech.wpengine.com/how-to-connect-to-the-cloud-from-a-mac/
Android Phone, or AndroidTablet:
https://play.google.com/store/apps/details?id=com.microsoft.rdc.android&hl=en