Feel free to call the Service Desk at (866) 520-6414 (Agreement Required)
In addition to calling the Service Desk, you can also Live Chat with the Big Sur Service Desk. The ability to Chat with the Service Desk has been given to you at No Additional Cost! To open a chat you must be subscribed to our Help Desk or Service Desk Offering and have the Big Sur Agent Installed. If you are unsure if your office has this subscription, please let me know.
To Open the chat, minimize your cloud and click on the Big Sur Logo. Once you do you can click on the “Service Desk Support” Menu. It will then open a web browser. At this point it will ask for your name, email, and phone number. Once you have put your information in, Click on Initiate Chat button. Once you do it will ask you to run a LOGMEIN Chat Program and that will start the chat with the technician. They will know exactly which site a and device you are connecting from.