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Tag: Big Sur

How to create a IMAGE LEVEL Backup with Big Sur Remote backup

Big Sur Remote Backup Now offers Physical Image Backup! Free with our Unlimited Backup Plan. Want to sign up? Call Charles @ 813-405-3022! Complete protection for your physical machines Big Sur offers a purpose-built image-based backup solution, which enables partners to protect all of their clients’ critical physical machines for maximum business protection and recovery. […]

TSWebcam – Remote Desktop Webcam

Hi All, Our friends over @ Terminal Works have released a FREE TOOL! Its called “Webcam for RDP Free” – Terminal Works is a valued partner of Big Sur and we are happy to share this news with our customers. TSWebcam – Remote Desktop Webcam   By using TSWebcam you will be able to access your […]

Reboot Your Internet with a push of a button

Big Sur is now offering for $299.00 A device called the Big Sur iReboot. The cost covers Hardware and Install. With the Big Sur iReboot, you are able to push a button to reboot the Firewall and Router. Whats even better is with the iReboot, YOU can reboot your internet yourselves, safely and securely. Lets […]

How to determine your computer name?

Hi There, In the event that you need to call our HelpDesk at 866-520-6414, please 1st minimize your cloud/Remote Desktop (if you are on it), and look in your system tray to get your computer name. As of 3/1 the Big Sur Agent will be required on all desktops that are calling in for support, […]

What does the Big Sur HelpDesk Agreement Cover?

Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.  Supported Desktop Operating […]