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Tag: Microsoft Windows

Big Sur Virtual Vault – Quick Overview

Big Sur Virtual Vault – Backup & Disaster Recovery (BDR) At Big Sur we offer true business continuity: a holistic bundle featuring backup and recovery software and our award-winning Remote Monitoring and Management (RMM) IT solutions platform – all supported by our 24x7x365 Network Operations Center (NOC). A recent FEMA report estimates that 40 – […]

What does the Big Sur HelpDesk Agreement Cover?

Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.  Supported Desktop Operating […]