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Tag: Remote Desktop

How to connect to the Big Sur Cloud (Windows)

If you are looking to connect to the Big Sur Cloud with a Windows Desktop. All you need to know is your “Cloud Address”, it will look something likeĀ Customername.bigsurcloud.com:8675309 – the HelpDesk or the Big Sur Team can help you locate your cloud Address. In almost every case its a name followed by a “:” […]

How to determine your computer name?

Hi There, In the event that you need to call our HelpDesk at 866-520-6414, please 1st minimize your cloud/Remote Desktop (if you are on it), and look in your system tray to get your computer name. As of 3/1 the Big Sur Agent will be required on all desktops that are calling in for support, […]

How to connect to the cloud from a Mac

Connecting to myCloud from OSx using Microsoft Remote Desktop Connection There are a few programs out there on the OSx to connect to myCloud. This document will only discuss one of them. Specific settings such as audio, printers, etc. for each program are outside to the scope of this document and must be refereed to […]