Big Sur’s Service Desk supports numerous commonly used desktop software products, many of which are listed below. As discussed later, Service Desk also offers more limited support for line of business and proprietary applications. Service Desk fully supports desktops, laptops, thin clients, and printers, and provides more limited support for tablets, smart phones, and local networks.
Supported Desktop Operating Systems
- Microsoft Windows XP (Note, Microsoft discontinues support as of April 8, 2014)
- Microsoft Windows Vista
- Microsoft Windows 7
- Microsoft Windows 8
- Apple OS X 10.6 Snow Leopard
- Apple OS X 10.7 Lion
- Apple OS X 10.8 Mountain Lion
- Apple OS X 10.9 Mavericks
Supported Office Suites
- Microsoft Office 2003
- Microsoft Office 2007
- Microsoft Office 2010
- Microsoft Office 2013
*Includes Word, Excel, Powerpoint, Access
Supported eMail Clients
- Microsoft Outlook XP/2003/2007/2010/2013
- Microsoft Windows Mail App
- Microsoft Office 365
- Google Apps
Supported Browsers
- Internet Explorer 7 and above
- Mozilla Firefox
- Google Chrome
- Safari
Service Desk can be accessed in the following ways
- US and Canada: 1-866-520-6414
- UK: 0800-068-6063
- Australia: 1800-210-539
- Chat via the Big Sur Agent